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Home / Articles / Ten hard questions for RiskMandate, answered: the mandate, the reach, the gap, and what we are deliberately not

Ten hard questions for RiskMandate, answered: the mandate, the reach, the gap, and what we are deliberately not

By · 2026-10-09 · v0.7.13 · riskmandateagent-behaviour-policymandategrantdeltabarriersinsuranceliabilityenforcementsupply-chainpkidigital-twinsmetricspositioninginterviewarticle

Abstract: My co-founder came back from a conference with ten hard questions, the ones people actually ask about a product like RiskMandate. What happens when an agent bypasses its policy? How do you keep a policy current when the agent gains new powers? What exactly am I paying for? Who is liable when it goes wrong? What stops a big platform absorbing you? Why behaviour and not the supply chain? Who enforces? What happens after a breach? What about agents instructing agents? And what can you measure? I answered them in a two-hour interview with Claude acting as a journalist with an eye for detail, challenging every answer until the whole set was detailed and coherent. This page is the result, written for someone who has not seen the questions: the model every answer rests on, the ten answers in brief, what RiskMandate deliberately is not, an honest table of what is live and what is design, three things the exercise showed we must fix on our own site, and then each question in full, linked to the work behind it.

The model behind every answer: four objects for one agent in one deployment, and who does what. RiskMandate authors the policy and pre-commits the verdict, the customer's own controls enforce it, a named executive owns the risk that is left, and logs keep the grant honest.
Where this comes from. My co-founder at RiskMandate went to a conference and spoke to a lot of people. He came back with ten questions, written as challenges, that between them cover almost everything a serious buyer, investor or competitor will ask about a product like ours. I gave Claude the questions and the websites, and asked it to act as a journalist with good attention to detail: to challenge me, to push until every answer was specific, and to check that the answers held together as a set. The interview took a couple of hours. What follows is the result, lightly edited for someone who has not seen the questions, and linked to the work each answer rests on. Shorter answers to other questions we have been asked are on riskmandate.ai/questions.

If you have not met RiskMandate

RiskMandate defines the risk that comes with the mandate a business gives an agent. It is named for exactly what it does.

The instrument is the Agent Behaviour Policy (ABP): a written description, for one agent in one deployment, of four things.

ObjectWhat it isHow it is produced
MandateWhat the business wants the agent to doElicited from business and user stories, then locked under change control
Grant, or reachWhat the agent can actually doMeasured, and calibrated against reality: logs and observed actions
Delta, the gapReach minus mandate: excess, unbounded excess, shortfallDerived, never authored
BarriersWhat stops the agent using the excessRecorded as none, expectation, setting or boundary; only a boundary is a control

The goal of every engagement is the smallest mandate, the smallest reach, the smallest gap, and the smallest residual where the agent has to police itself. If those words are new, Hope or enforcement shows them at work on one customer service agent, and the model on abp.sgit.ai defines them precisely.

The model, Mermaid source
flowchart LR
  subgraph abp["One Agent Behaviour Policy: one agent, one deployment"]
    direction TB
    M["Mandate<br/>what the business wants it to do<br/>elicited from stories, locked under change control"]
    G["Grant, the reach<br/>what it can actually do<br/>measured, calibrated against logs"]
    D["Delta, the gap<br/>reach minus mandate: excess,<br/>unbounded excess, shortfall<br/>derived, never authored"]
    B["Barriers<br/>none, expectation, setting, boundary<br/>only a boundary is a control"]
    M --> D
    G --> D
    D --> B
  end
  subgraph roles["Who does what"]
    direction TB
    A["RiskMandate authors<br/>and pre-commits the verdict"]
    E["The customer's stack enforces<br/>gateways, proxies, IAM,<br/>scoped credentials, twins"]
    O["A named executive owns<br/>the risk that is left"]
  end
  B --> E
  abp --> A
  D --> O
  E -- "logs: reality is the calibrator" --> G

The ten questions

  1. Bypass. A procurement agent capped at $25k finds an API with broader permissions and raises a $75k order. Do you detect it, prevent it, alert, or revoke? Are you selling documentation, monitoring or enforcement?
  2. Future-proofing. A customer service agent gains a payment integration six months later and can now issue refunds. Do you notice, and how do you keep a recommendation separate from an automatic expansion of authority?
  3. Tailoring and price. A Microsoft shop and a LangGraph and AWS shop have different exposures. Do you understand the actual environment, and what exactly is the customer paying for?
  4. Insurance and liability. An agent under your policy causes a real loss. Who is liable? An audit trail is not a guarantee. Is there a path to real risk transfer?
  5. Differentiation. Guardrails, observability, AI firewalls, prompt-injection defence and agent identity all sound alike. Why are you different, and what stops a platform absorbing you?
  6. Supply chain. An agent's risk includes its models, tools, MCP servers, datasets, credentials and other agents. Does a focus on behaviour leave the supply chain untouched?
  7. Who enforces. Separate policy authoring, the decision engine and the enforcement point. And who watches continuously?
  8. Remediation. Detection fires. Terminate, revoke, block, quarantine or ticket? And what is the difference between containment and reversal?
  9. Agent to agent. Agent A tells agent B to do something B's own policy forbids. How do you handle delegated authority, authenticity and the chain of responsibility?
  10. Outcomes. Coverage, prevented versus detected, false positives, latency, time to detect and recover, cost per action, return on investment: what can you measure?

The answers, in brief

  1. Bypass. RiskMandate is not in the request path, by design. A $75k order is only possible if the reach allowed it on day one; the ABP surfaces that as unbounded excess before any action. Enforcement is whatever the customer has. Where nothing exists, the rule is recorded honestly as hope.
  2. Future-proofing. Reach is a computed value. The question is what calculates it and whether that calculation is wired to the customer's pipeline. The mandate is locked business logic, so new capability can only ever land as excess, never as new authority.
  3. Tailoring and price. Fully customised to any stack, which is economically possible only because of LLMs, and calibrated against reality rather than documentation. Commercially: open-source vaults, customised and maintained per customer. The moat is delivery and trust, not lock-in.
  4. Insurance and liability. Liability always sits with the customer. The moment of authorisation is the grant, not the mandate. Risks route up to the executive who owns them. No risk transfer exists today. The honest claim: we make agents insurable.
  5. Differentiation. The focus is behaviour, cross-cutting from platform down to business logic. RiskMandate is an enabler of the other vendors, not a competitor. More control makes behaviour more deterministic, which is what makes agents trustable.
  6. Supply chain. The supply chain is just a bigger agent. A compromised dependency is a grant that exploded or a boundary that vanished. Trust travels through connectivity in the graph.
  7. Who enforces. RiskMandate authors, shares the decision as a design-time pre-commitment, and never enforces. Monitoring is the customer's; RiskMandate turns the signals into a recomputed risk and licence.
  8. Remediation. Containment is designed in advance and executed by the customer's stack. Reversal is the next evolution, built on digital twins, replay and version control, and bounded by one-way doors.
  9. Agent to agent. The policy describes each agent's scope. Attenuating delegated authority needs PKI on top: authorisation by encryption, not by privilege.
  10. Outcomes. The headline metric is reduction in accepted risk. RiskMandate owns the risk and coverage metrics, and explicitly does not own runtime metrics such as latency or time to recover.

Three things we are deliberately not

Honest maturity, across all ten

AreaStatus today
ABP model, library, published example policiesLive and free
Four priced levels (pack, vault, corrected, signed)Live as an on-ramp; payment rails incomplete; design partners currently free
Reality calibration of grants from logsRunning in our own email pipeline
Automatic reach recompute wired to a pipelineMVPs and proofs of concept; complete for simple single-agent cases
Licence to Operate, automatic revocationTemplate and design
Insurability Index, carrier partnershipsDesign; early conversations only
Trust propagation across dependenciesModelled conceptually; automatic propagation depends on the customer's graph
Reversibility via twins and replayNext evolution
PKI-based delegated authorityMVPs, not wired up
Larger engagements (£5k to £100k), hosted and dedicated offeringsPlan; freelance network starting; early engagements underway

Three things this exercise showed we must fix on our own site

A good interview checks the answers against what you have already published. Three things on riskmandate.ai contradict the position above, and were still there when this page was written on 9 October 2026:

  1. The homepage's enforcement wording. The homepage says "enforced in real time" and shows Blocked and Held cards with "Reply A to approve". That contradicts the insurance page and our actual position. Those cards should be framed as an integration pattern the customer stands up with our help, not RiskMandate sitting inline.
  2. The insurance page's tense. Continuous attestation, connector setup under a day, a first Index inside two weeks and sovereign deployments read as shipped. They are design, and should be in the future tense or labelled.
  3. The Level 1 price. £10 on the home and pricing pages, £5 on the Licence to Operate page. One of them is wrong.

The ten answers in full

1. What happens when an agent bypasses its behaviour policy?

The challenge. A procurement agent has a policy capping purchases at $25k without approval. It discovers ERP API access with broader permissions and creates a $75k purchase order. Does RiskMandate detect it, prevent it, alert, or revoke? Are we selling documentation, monitoring, or runtime enforcement?

The answer. Start from first principles, because the question assumes a one-button solution that does not exist. An ABP sits on top of a real agent composition: a model, a workflow, the tools, the APIs and databases it reaches. What can actually stop that agent depends on what exists in that environment.

The $75k order is only possible if, on day one, the agent could already reach $75k. If the mandate is £10k and the API accepts £100k, the ABP records exactly that: a mandate of £10k against a reach of £100k, with an unbounded excess between them. If the API cannot accept that amount, the scenario is not a risk at all. The value is delivered before the action, not at it.

The amount is also not the only dimension. An agent permitted £10k per action that can perform a thousand actions carries a £10m exposure. Unbounded includes volume, not just size, which is why there is a cost ABP that bounds how much as well as what.

Who stops it. RiskMandate is out of the request path by design. The enforcement options, in order of strength:

  1. A boundary the customer controls: a proxy or broker that intercepts the request and caps the value, a scoped credential, a digital twin acting as a buffer. Adding one changes the grant itself.
  2. A human-approval step. We can help the customer stand this up, including as an MVP in a vault. That is what the "Reply A to approve" pattern on our homepage is: an integration pattern, not RiskMandate inline. And an approval prompt is not a human in the loop unless the human has what they need to decide, which is the subject of Where is the why? and Agency is not a yes.
  3. Self-policing. The policy is given to the agent as an instruction. This is the weakest form, an expectation enforced by nobody.

The important nuance. Self-policing is not the goal; it is the fallback. The value is in the act of creating the policy, which discovers what is actually possible and where the gaps are. The objective is to convert as much of that gap as possible into boundaries the agent cannot reach, and hand the agent the least possible responsibility to police itself. Whatever remains is recorded as a risk that rests on hope. Hope or enforcement measures exactly that, on three designs of one agent.

Agent self-reporting is a real detection signal. Claude has flagged its own actions as outside the policy, and that improves the policy. But it is the agent checking itself, not RiskMandate watching.

Policies of policies. Real business logic is not one threshold. It is £10k here, £5k there, £1k for a particular case. Mapping it produces policies at multiple altitudes, each connected to the next, going as deep as the business and its technology allow: zoom into a behaviour policy and you find the business logic, and the policy is a graph across layers.

Positioning. We define the risk that comes with the mandate. We detect nothing at runtime ourselves. We make the reach and the gap visible before anything happens, and we push the business toward the smallest mandate, reach and gap, so its risk appetite finally matches what its agents can do.

2. How do we keep behaviour policies current as agents gain new powers?

The challenge. A customer service agent reads Salesforce and drafts replies. Six months later a payment integration is added and it can issue refunds. Does RiskMandate notice the expanded reach, identify insufficient policies, recommend and test controls, and require approval? How is recommendation kept separate from automatic expansion of authority?

The answer. Reach is not a document; it is the output of a formula. The question we force every customer to answer is: what calculates your reach, and is it a one-time snapshot or wired to your pipeline?

If the reach calculation is connected to the pipeline, then when someone changes an MCP server or adds the payments integration:

  1. the reach grows;
  2. the delta recomputes;
  3. that triggers a re-review and a fresh risk assessment;
  4. the licence to operate is re-evaluated;
  5. escalation follows, up to automatic loss of the licence, which means pulling the plug.

A disclosed zero-day has the same shape. Nothing in the deployment changed, but a barrier that was a control is now bypassable, so the effective reach grows and the risk jumps.

We do not want much of our own code in production. What we recommend is that customers build deterministic checks, ultimately code, that keep the reach current. Where a customer sits is described on a maturity model, from "we don't know", through point-in-time manual review, to fully automated; the same idea for risk acceptance is RAMM.

Recommendation versus expansion of authority. This is structural. Mandate and reach are different objects with different change paths.

So new capability can only ever land in the reach, which means it lands in the gap as excess. It cannot become new authority, because authority only moves through a deliberate business-logic change with sign-off. Prompt injection is simply an agent being driven outside its mandate, which the gap already describes; The ultimate insider is the longer version of why that matters.

Two failure modes we surface rather than hide: a mandate written too loosely in the first place, and the inverse case where reach is smaller than mandate, so the environment cannot deliver what the business wanted.

Build versus buy. Because we reason across the customer's whole estate, we end up making the business case for controls they have already bought, or should buy or build. Using Wardley maps, we take a view on whether an existing tool does the job well or whether the market has no good answer and a custom build is better. The business cases on riskmandate.ai do this for other people's products, in their own words.

Status. MVPs and proofs of concept exist. It is complete for simple single-agent deployments. The enterprise end depends on what the customer runs, and is exactly what we want design partners to help us nail.

3. Can policies be tailored to my stack, and what am I paying for?

The challenge. A Microsoft Copilot, Azure, SharePoint, Teams and ServiceNow shop has a different exposure from a LangGraph, AWS, Snowflake and Salesforce shop. Does RiskMandate understand the actual environment? And commercially, is this a one-time document, a library, maintenance, SaaS, or a runtime authorisation service?

Tailoring. Yes, fully, to whatever the customer runs. This is only economically possible because of LLMs; before them the engineering cost would have been absurd. We can consume and map whatever is on the other side.

The real danger lives at the intersections. It is the old security truth: four systems each safe in isolation become dangerous when connected, particularly when one trusts what another sends, or one system's data becomes the next system's code. An enterprise stack is not one agent. It is sub-agents and components under an agentic solution, an agentic solution of agentic solutions, each needing its own policy at its own altitude; The Mandate Stack shows one, layer by layer.

Enterprise identity is usually the problem. Permissions are broad, and a system typically holds the union of everything any of its consumers needs. Connect Gmail to several agents and every agent inherits everything the connection allows. In our own setup, an inbox agent that should only read, and a briefing agent that should only create drafts, can both send email, delete drafts and move labels. That is written up in Six agents, one inbox, measured end to end in the Gmail connector ABP, and is why the identity we wanted to give the agents took a week of design.

As a result, without behaviour policies the aggregate grant tends to grow as you move up the ladder. You discover five agentic paths to delete the database. That is not a law; it is the default when nobody sees the whole picture. Behaviour policies create a feedback loop that shrinks the grant: remove redundant paths, insert a proxy or a connector twin as a buffer, or change the workflow.

Reality is the calibrator. We do not rely only on documentation or self-reporting. We reverse-engineer the real grant from logs and activity, independent of what the agent claims. Logs are evidence of the grant: not "we think it can't" but "it just did." In our own email pipeline, one agent compares what the other agents actually did against their grants and mandates; Footprint and blast radius is that comparison. The example we keep coming back to: the documentation said an agent could not attach a file to an email, and Claude found a way. Reality corrected the grant. Reverse-engineering current grants and mandates from what is already happening is a low-friction place to start, and try it does it for your own mailbox in twenty minutes.

What you pay for. Everything we build is open source: policies, code, vaults, backend. There is no proprietary layer. What the customer buys is time, effort, maintainability, de-risking of change, version control and engineering, with some content.

The product is a customised, maintained version of our vaults for that customer. In practice: a private repository with their materials and deployments, able to run the entire stack, sgit and the vaults, in their own environment; Encrypted memory for agents that run somewhere else shows the deployment patterns. Open source is not free; someone has to maintain it, and the next version has to work in their environment as models, connectors, workflows and threats change. That is what we sell. It is the same move cloud providers and frontier labs are making with forward-deployed engineers.

Status. The four levels exist, two have never sold, payment rails are incomplete, and design partners are currently free through early access. The freelance network is starting and early engagements are underway. The larger engagements, hosted offerings and billable-unit model are the plan, not live revenue. The current focus is seeding the market by creating policies for customers.

4. How are we insuring or assuring agent behaviour?

The challenge. An agent under our policy causes a real loss. Who is liable? An audit trail is not a guarantee. Is there a path to real risk transfer with insurers and underwriters?

Liability. Accountability always sits with the customer, because they run the system. We carry no risk, by design, and three firebreaks keep it that way:

  1. we are not in the request path;
  2. the customer's agent executes;
  3. every prompt or policy we hand over is reviewed and put into production by someone on the customer's side.

In-line vendors have to carry their own insurance and contractual exposure. We do not.

Our value is making the liability legible before it fires: "you already hold this liability; it just hasn't happened yet", which is the argument of Every risk is already accepted and of How long will you accept this risk?. The key reframe: the moment of authorisation is the moment you granted the reach, not the moment you wrote the mandate. Exposure exists the instant the grant exists.

Each risk is then routed up the management chain to its owner: the person, their manager, and above. We tell a CFO that they are signing off £5m, or unlimited, financial exposure for one agent. Risk should never be held by the operator; it belongs to the executives. We make that path explicit and predict the scenario in advance. Accepted is not acceptable explains the difference between the two decisions, and Agency is not a yes why accountability moves up the chain when the person asked to decide cannot really decide.

"An audit trail is not a guarantee." Correct, and we do not claim prevention. The record is the precondition for everything else:

No underwriter prices what cannot be evidenced. The record is what makes agents insurable, which is why the behaviour policy is the document the only agent insurer already requires.

Risk transfer. The direction of travel is insurance per agent, tied to the licence to operate, paying out when an agent does something unexpected. Parts of the insurance market already decline to cover agent behaviour, so part of our job is to separate what in the mandate and grant a real underwriter can price, from what is uninsurable and lands directly on the board. Can you insure a software program? is the history of when that has been done before, and the prohibitions are the exclusions is how the policy maps onto a cover.

Status. No risk transfer today. The Licence to Operate and Insurability Index are design. There are early conversations with the insurance side but nothing concrete, and the industry itself is still working this out. The honest claim: we make agents insurable. We do not insure them.

5. In a crowded agentic-security market, what is different?

The challenge. Guardrails, agent observability, AI firewalls, prompt-injection defence and agent IAM all sound alike. Why is RiskMandate different, and what stops a platform absorbing it in six months?

The answer. Our focus is agent behaviour: helping the business understand, manage and control what its agents do. Agents have behaviours humans never had, so this is a new category.

Against absorption by a big platform.

Positioning, stated plainly. The moat is method, trust and maintenance on an open-source base: a services-and-expertise moat rather than a product artefact.

6. Why limit this to behaviour rather than the agentic supply chain?

The challenge. An agent's risk includes the external models, tools, APIs, MCP servers, plugins, datasets, credentials, other agents and shared memory it depends on. Does focusing on behaviour leave the supply chain untouched?

The answer. The supply chain is just a bigger agent. The elements are the same; the components are bigger.

How trust travels. This rests on the fractal semantic graph idea, and on the fact that an ABP is itself a fractal semantic graph:

In a rich enough graph, with a deep enough ontology across layers, blind spots can be computed in advance from the grant and the mappings, and observability feeds reality back in. The better solution is the one with the better graph; graphs.sgit.ai is where that work lives.

Positioning and honest edge. Behaviour is the lens, and we are generalising, not narrowing; most supply-chain concerns are addressed under it. The model can represent propagation of trust and compromise. Whether it propagates automatically in a given deployment depends on the richness of the customer's graph and the signals wired into it. That is customer-specific and largely still to be built with design partners. It is not a gap in the model; it is an implementation that depends on the graph.

7. Who enforces, and who continuously monitors?

The challenge. Distinguish policy authoring, the decision engine, and the enforcement point: API gateway, MCP proxy, IAM, scoped credential. And who watches continuously?

The answer.

RoleWho holds it
AuthoringRiskMandate. Mandate, grant, gap and barriers.
DecisionShared. RiskMandate pre-commits the verdict at design time: the delta crossing a threshold is a record, and the consequence is a verdict set in advance by the customer or underwriter. At runtime the decision is made by whatever the customer has, in the weakest case the agent itself.
EnforcementNever RiskMandate, by design. Gateways, MCP proxies, IAM, scoped credentials, digital twins: the customer's controls that the policy points at. The model keeps enforcement and runtime as separate universes for exactly this reason.

Monitoring. We are out of the path, so continuous monitoring is the customer's observability, logs and activity, and in the weakest case agent self-reporting. What RiskMandate does is give that monitoring meaning: reality is the calibrator, and the signals recompute the grant and delta, detect drift, and re-evaluate the licence to operate, up to revocation. The Licence to Operate demo shows the shape.

Honest edges. The feedback loop is MVPs and proofs of concept today, complete for simple single-agent cases, with the enterprise end being design-partner work. Where a customer has no observability, we do not invent it; we record that the policy rests on hope. What a policy wants and a product cannot enforce is kept in a public gaps register.

8. Remediation when a policy is bypassed

The challenge. Detection fires. Terminate the session, revoke credentials, block the destination, quarantine, or open a ticket? And the sharper distinction: containment versus reversal.

Containment. RiskMandate performs none of it; we are out of the path. We design and pre-commit it:

The customer's stack executes. An agent that cannot be stopped is itself a surfaced, higher risk.

Reversal. Reversal is the next evolution of the policy, and it is architectural:

Limits.

Why the policy matters here. Reversibility is very hard to tackle without behaviour policies, because the policies are what reveal where the gaps are and therefore where reversibility is needed.

Status. Containment design is where we are today. Reversibility via twins and replay is where the model extends.

9. Agent to system versus agent to agent

The challenge. Agents increasingly delegate to, instruct and pass authority to other agents. How do we handle delegated authority, message authenticity, and the chain of responsibility when agent A tells agent B to do something B's own policy forbids?

What carries over directly. Agent to agent is a bigger agent again. Each agent has its own mandate, grant, gap and barriers.

Delegated authority with attenuation. Two different things need separating:

  1. each agent's own, locally authored mandate, which the behaviour policy handles; and
  2. authority flowing from a parent and narrowing as it goes, with a traceable chain back to the original grantor.

The second needs PKI and proper non-human identity. Today's identities have no notion of attenuation: give an agent a credential or an OAuth token and it inherits the whole identity. The identity we wanted to give the agents is the week we spent finding that out, and nhi.sgit.ai holds the options.

The mechanism is authorisation by encryption instead of authorisation by privilege:

Roles of the pieces. Behaviour policies are the foundation that describes and verifies the scope and detects whether delegation is happening as intended. PKI on top is what enforces it (pki.sgit.ai, and PKI in sgit). The vaults are the infrastructure to execute it.

Status. The next piece. MVPs exist; it is not wired up. It builds on our non-human identity and PKI work.

10. Measurable business and technical outcomes

The challenge. Coverage, prevented versus detected, false positives, latency, time to detect and recover, cost per evaluated action, return on investment.

The headline metric is risk. Specifically, reduction in the risk the business has to accept. Every time a grant shrinks, the gap shrinks and the risk shrinks. At executive level, the return is how much accepted risk went away.

The connection to the mandate matters. Nobody grants reach for fun; reach is granted to make the mandate work, and a broader mandate usually means a broader union of privileges. A thinner mandate from the business is what lets the grant shrink. The return ties back to how tightly the business scopes what it actually wants.

Secondary returns.

Metrics we own.

Metrics we do not own. Latency, cost per evaluated action, false-positive rate, time to detect and time to recover belong to the enforcement layer the policy points at. We are out of the path, so we add no latency and evaluate no actions inline. We help identify these and drive them down, but they are not ours. Where the customer has no enforcement, "prevented versus detected" honestly collapses to detected at best, or hope.

Positioning. We are in the business of risk reduction.

Across all ten

The same line holds. RiskMandate makes the gap between what a business wants its agents to do and what they can do visible, owned and shrinking. Others enforce. The customer carries the liability, with every risk routed to a named executive. Where we are early, we say so.


From a structured interview on 9 October 2026, in which Claude, asked to act as a journalist with good attention to detail, worked through ten questions brought back from a conference by Dinis Cruz's co-founder at RiskMandate and challenged each answer until the set was detailed and coherent. Dinis Cruz is the author of the answers and the person with editorial responsibility. Prepared for this site, with the context for new readers and the links, by agent@riskmandate.ai (Claude Opus 5.5, claude-opus-5-5) in the sgit.ai site session. The three site issues were checked against riskmandate.ai on 9 October 2026 and were still present. The 0.388 figure is quoted from the interview; its source page was not located while preparing this one.

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